At Coveloo, we aim to provide a smooth and transparent shopping experience. This Return & Refund Policy explains how returns and refunds are handled for purchases made through our website. By placing an order, you agree to these terms. Our procedures are aligned with Hong Kong laws and the Personal Data (Privacy) Ordinance (PDPO) when processing personal information related to returns.
Eligibility for Returns
Products may be returned if they meet certain conditions. Items must be unused, unopened, and in their original packaging. Returns cannot be accepted for products that have been altered, damaged, or used in a way that prevents resale. If you are unsure whether your purchase qualifies, please contact us at info@coveloo.com for guidance.
Return Procedure
To initiate a return, please contact our support team via email. Provide your order number, product details, and reason for the return. We will review your request and provide instructions for returning the item safely. Customers are responsible for ensuring the returned items reach us in the original condition.
Refund Process
Once we receive the returned item and verify its condition, a refund will be processed. Refunds are issued using the same payment method used for the purchase. Please allow several business days for the transaction to be completed. Coveloo is not responsible for delays caused by banks or payment service providers.
Exchanges
Currently, we do not offer direct exchanges. If you wish to replace a product, you may return the original item for a refund and place a new order. This ensures clarity and proper handling of both the returned and purchased products.
Non-Returnable Items
Some items may not be eligible for return, including limited-edition products or items marked as final sale. This information will be clearly indicated at the time of purchase.
Data and Privacy
Personal data provided during the return process is handled according to the PDPO. Information such as your name, contact details, and order history is used solely to process your return or refund and is not shared with unrelated third parties.
Contact Us
If you have questions or concerns about our Return & Refund Policy, please contact us:
Coveloo
Email: info@coveloo.com
Our team is committed to providing clear instructions and timely responses. We aim to make the return process as simple and respectful as possible, reflecting our commitment to transparency and trust.